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RETURNS AND EXCHANGE

If you change your mind and would like to return your product, we're happy to exchange or refund it as long as:

 

If it is within 7 working days from the day after delivery:

 

• Following Distance Selling Regulations, we will accept items back even if you have opened the goods to inspect them

 

• You are entitled to a full refund as long as your return is within the above timeframes and you have proof of purchase (receipt, delivery note, bank statement)

 

• The goods must be in ‘as new’ condition and returned in the original, undamaged packaging along with accessories and free gifts received with it

 

• The product must not have been used or installed or had any data inputted. Whilst the goods are in your possession you must take reasonable care of them and not use them

 

 

If it is over 7 working days* from the day after delivery:

 

• The product is in its original unopened and sealed packaging

 

• You return it within 21 days of delivery date

 

• You have proof of purchase (Receipt, delivery note, bank statement) *Working days means all days other than Saturday, Sunday and public holidays.

 

How do you return your product?:


• You have to download the return form or exchange form and fill one of them.

 

• Then you send us back the ordered goods with the correct document putted into the package.

 

• If you returned the goods to us we will pay you back within 7 working days.

 

• If you want to exchange the goods we will contact with you in 7 working days to discuss the details of the exchange.

 

If you have any questions you can contact us using the following data:


shop@trucks-shop.co.uk

 

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